Frequently Asked Questions
Whether you are thinking of buying a gift voucher or have bought one already, we have outlined answers to questions that are sometimes asked. If you are not able to find the information you require, please do get in touch with us at +90 212 924 0200 or [email protected]
1. Which delivery option should I choose?
Currently we are only sending vouchers via email, either to your address or to the recipient’s e-mail address entered in the purchase form.
Printed vouchers will be available in the near future and you will be notified once it is the case.
2. When will the gift voucher(s) be received?
Once you purchase your voucher, you are going to receive an e-mail with a link.
Kindly follow the steps indicated below in section number 3, to access your voucher.
3. How do I open my gift voucher link?
The link should open when you left click on it, however you may need to copy and paste the link.
Copy the gift voucher link text by left clicking on the line(s) of text (highlighting the whole line), then right click and select 'Copy'.
Open your internet browser and paste the gift voucher link into your address bar by right clicking and select 'Paste'.
You will now be asked to enter your email address to verify that you are the recipient.
You should enter the email address exactly as it was entered at the buying stage. If the email address is not entered identically as it was when the item was purchased it will not let you open the gift voucher page.
Once the correct email address has been entered, your gift voucher should now appear on your screen.
Print the gift voucher
4. I have received an email with a link to my receipt but cannot open the link, how do I open my receipt link?
The link should open when you left click on it, however you may need to copy and paste the link:
Copy the receipt link text by left clicking on the line(s) of text (highlighting the whole line), then right click and select 'Copy'.
Open your internet browser and paste the receipt link into your address bar by right clicking and select 'Paste'.
You will now be asked to enter your email address to verify that you are the buyer of the gift voucher. You should enter your email address exactly as it was entered at the buying stage. If the email address is not entered identically as it was when the item was purchased it will not let you open the receipt page.
Once the correct email address has been entered, your receipt should now appear on your screen.
Print the receipt.
5. How do I order more than 1 gift voucher?
Simply 'Add to Order' as many gift vouchers as you like by using the 'Continue browsing' button. You can also remove items from your order by using the 'Delete' button.
If you would like to purchase more than 1 of the same type of gift voucher simply click on the 'Duplicate' button when in your basket.
You can select different email addresses (but not postal addresses), recipients and personal messages for each of the vouchers in your order. Please follow the on-screen instructions.
6. My gift voucher is about to expire and I haven't used it yet. Will I be able to extend the validity of my gift voucher?
Vouchers dates are not extendable and therefore need to be used within the validity time frame mentioned in the ‘’Fine Print’’ section for each voucher.
7. I'm attempting to purchase a gift voucher but have received a failed transaction message ('Payment has not been accepted') at the end of the transaction. What should I do next?
There could be several reasons why this may be happening. Despite there being sufficient funds in an account banks occasionally decline payments due to it being unusual buying behaviour.
This can be easily rectified by contacting the bank and advising them that you are trying to make an online purchase.
Please contact SK Chase directly for further help on 0344 371 0071 or [email protected]
8. I've received my gift voucher but there is a spelling mistake / error on the personal message. Can I get it amended and re-issued?
Yes, in most cases. Please contact us directly quoting your gift voucher reference number and we will make the necessary amendments and re-issue the gift voucher. The original gift voucher should then be destroyed as it will no longer be valid.
If you are unhappy with any aspect of the presentation of your gift voucher please contact SK Chase immediately so that we can rectify the situation where possible. Please however be aware that the hotel themselves select and supply the gift voucher stock, so we are limited with what can be achieved.
9. I have received a gift voucher but I don't know who it's from. Can you tell me who bought it for me?
Yes. Occasionally the person buying the gift voucher may ask for the gift vouchers to be sent to the recipient directly but forget to add who the gift is from.
SK Chase has all of the buyers details stored on our system so it can easily retrieve your order and tell you who purchased the gift voucher.
10. I have received a gift voucher, how do I redeem it?
Please get in touch with us to book your gift voucher experience, using the contact details printed on your gift voucher(s).
11. I've lost my gift voucher. Can I still make a booking / redeem my experience
Unless otherwise specified under the terms and conditions of your voucher, SK Chase should be able to retrieve your gift voucher on our system by carrying out a name search so please contact SK Chase. (See 'Contact Us' page)
12. Are you able to provide me with a VAT receipt?
No, I'm afraid that SK Chase cannot supply a VAT receipt nor a VAT invoice.
VAT receipts can only be issued by Raffles Istanbul , as you have purchased one of their gift vouchers, and not an SK Chase voucher.
If you require a VAT receipt please contact Raffles Istanbul directly to request this.