Website Terms & Conditions
These terms and conditions ("Consumer Terms and Conditions") apply your use of the gift voucher web site ("Website"), and when you purchase a Raffles Istanbul gift voucher ("Gift Voucher").
We are Raffles Istanbul, however, as you have selected to purchase a Gift Voucher, we would draw your attention to the fact that this section of the Website is managed by SK Chase Limited ("SK Chase"), who acts as an agent for Raffles Istanbul and who will collect payments from you on behalf of Raffles Istanbul. SK Chase is a company incorporated in Scotland (No SC253912) with its registered office at 31 Palmerston Place, Edinburgh, EH12 5AP.
The Raffles Istanbul website has separate terms and conditions which apply to the use of that website.
Before placing an order on the Website, you will be asked to agree and to be legally bound by these Consumer Terms and Conditions. Please read them carefully before you submit your order. If you do not accept these Terms, you will not be able to order any products from the Website.
We, The Raffles Istanbul reserve the right to vary these Consumer Terms and Conditions from time to time. It is your responsibility to regularly review these Consumer Terms and Conditions before each purchase to keep up to date with any changes to them. If we need to revise these Consumer Terms and Conditions as they apply to your order, we will contact you to give you reasonable advance notice of the changes and to let you know how to cancel the order if you are not happy with the changes. If you opt to cancel and you have ordered more than one Gift Voucher, you can cancel in respect of one Gift Voucher or all of the Gift Vouchers. After receipt of your notice of cancellation, SK Chase will arrange a full refund of the price you have paid on our behalf. Because you are a consumer, we are under a legal duty to supply products that are in conformity with our contract with you. As you are a consumer, you have legal rights in relation to products that are faulty or mis-described. These legal rights are not affected if you exercise your rights to cancel or by the operation of any other terms in these terms and conditions.
1.1 The Website offers gift vouchers for sale.
1.2 No contract for the sale of any Gift Voucher will subsist between you and Raffles Istanbul unless and until Raffles Istanbul accepts your order by way of an email (issued by SK Chase) detailing that payment has been received in full, the content of the Gift Voucher purchased and confirming your details (the "Confirmation"). That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time SK Chase (on behalf of Raffles Istanbul) sends the Confirmation to you. The Confirmation amounts to an acceptance by Raffles Istanbul of your offer to buy Gift Voucher(s) from Customer or a third party supplier that is engaged by Raffles Istanbul.
1.3 You must check that the details of the Confirmation are correct as soon as possible and you should print out and keep a copy of it.
1.4 If purchasing a Gift Voucher through the Website or on the telephone, payment shall be taken on our behalf by SK Chase as agent for us by credit or debit card. You can make payments with the following cards: Mastercard, Visa, Delta, American Express, Switch or Solo). Please note that any payments deducted by SK Chase from your account, or refunded back to you will appear on your statement as being from SK Chase. It may be possible to purchase a Gift Voucher in person from Raffles Istanbul, in which case you can make payment by cash or credit/debit card and you shall receive a receipt from Raffles Istanbul.
1.5 You undertake that all details you provide to Raffles Istanbul and SK Chase for the purpose of ordering any Gift Vouchers are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the Gift Voucher ordered.
1.6 In order to protect your details during ordering, the Website uses a software package known as Secured Sockets Layer (SSL), which is indicated by a padlock which will appear in the bottom left hand corner of the web browser (grey border area of the screen).
2. Issuing Gift Vouchers
2.1 Each Gift Voucher sold is subject to terms and conditions of use which can be viewed on the Website alongside each individual Gift Voucher which shall apply in addition to the terms in these Consumer Terms and Conditions. All prices on the Website are inclusive of VAT (where applicable).
2.2 Once your order has been processed by SK Chase (on our behalf), SK Chase shall be responsible for sending an automatic email with a Gift Voucher link as soon as the transaction is completed. This can be sent to either the purchaser or the recipient. This is a system generated email and therefore may go to the email recipient's junk or spam email folder. Please also take care when entering email address that it is correct. If an email delivery fails we will attempt to contact you to advise that the email has been returned to us 'undelivered' and will try to get another email address. If you have difficulty opening your Gift Voucher link please get in touch with SK Chase on +44 131 220 6544 or [email protected]
3.1 Please remember that, in addition to the terms included in these Consumer Terms and Conditions, the terms and conditions which will apply to each Gift Voucher will be individual to each Gift Voucher and can be viewed on the Website alongside each individual Gift Voucher.
The Gift Voucher is non-refundable and non-transferable unless otherwise agreed by Raffles Istanbul.
3.2 All specific arrangements regarding booking dates and times must be made directly with Raffles Istanbul, and you should reconfirm any arrangements made with Raffles Istanbul a few days before the event / stay. Raffles Istanbul will use all reasonable endeavours to meet your request but cannot guarantee any specific date or time as it is subject to hotel’s availability.
3.3 Nothing in the Consumer Terms and Conditions or any additional terms and conditions applicable to a Gift Voucher alter or affect your statutory rights.
4. Complaints Procedure and after sales customer assistance
4.1 If you have any questions relating to a purchase you are considering or how to redeem your Gift Voucher, please contact Raffles Istanbul. If your query relates to payment please direct your queries to SK Chase.
You can contact Raffles Istanbul at +90 (0212) 924 02 00 or [email protected] SK Chase at 0344 371 0071 or [email protected].
5.1 In the event that Raffles Istanbul breaches its contract with you without prior notice or explanation, Raffles Istanbul shall be responsible only for refunding the cost of the Gift Voucher. Raffles Istanbul shall not be liable to pay any other compensation or losses suffered by you as a consequence of Raffles Istanbul breach of contract.
5.2 Raffles Istanbul agrees to provide the services for which the Gift Voucher was purchased in accordance with the description on the Website and the Raffles Istanbul’s website (if applicable), at all times with reasonable skill and care. Raffles Istanbul makes no other warranty or representation.
The Website is protected by copyright, and other intellectual property rights and laws. We or SK Chase are the owner or the licensee of all copyright, trade marks, design rights, patents and other intellectual property rights on this Website, and the material published on it. You may view the Website and download part(s) of it to a personal computer for personal viewing for private purpose, but for no other purpose whatsoever. NONE OF THE CONTENT MAY BE DOWNLOADED, COPIED, REPRODUCED, TRANSMITTED, STORED, SOLD OR DISTRIBUTED FOR ANY NON PERSONAL PURPOSE WITHOUT OUR PRIOR WRITTEN CONSENT.
By accessing and using the Website, or any of the information on it, you acknowledge that, while reasonable endeavours have been used to ensure that all information contained on the Website is correct, accurate and up to date, neither SK Chase nor Raffles Istanbul make any warranties, representations or undertakings that the material on the Website will be free from infections, viruses, worms, trojan horses and/or other codes that have contaminating or destructive properties. (It is your responsibility to take protective steps such as virus checking).
8. Governing Law and Jurisdiction
The Website and these Consumer Terms and Conditions are governed by the laws of Scotland and Turkey. You agree to submit to the exclusive jurisdiction of the Scottish and Turkish courts in all matters relating to such use of the Website and in relation to these Consumer Terms and Conditions. If any provision of these Consumer Terms and Conditions is found by a court of competent jurisdiction to be invalid you agree that the other provisions of these Consumer Terms and Conditions will remain in full force and effect in so far as possible. If you access the Website from outside the UK you are responsible for compliance with any local laws relating to access.